How do I setup company info?
Simply enter the required fields such as your company name, phone number, address, fax number, email, and tax id (VAT in some cases) number. There is an additional field that asks for your business industry. Please enter this information as it will help us when updating our software to provide you with more resources relevant to your industry.
What is the currency code and why do I need it?
The currency code is what is used to identify the form of currency being used to process sells and create invoices. For example if you live within the United States the currency code used will be "USD" and not "$". It can be changed at anytime within the settings page.
Why Am I being asked for my time zone?
The time zone feature is used to synch information such as email reminders, appointments, and notifications specific to your location and time. Simply choose your location and click enter. We will handle the rest!
Can I process payments on this site?
Yes, we have integrated various payment gateways such as; Paypal, Wepay, Stripe, and are continually adding more payment options to allow our users to accept payments through our site. Integration is seamless, meaning that you don’t have to leave our site to use these services.
How can I use the payment gateway?
When you choose the gateway of your choice, you will be asked to provide all the key information needed in order to activate that gateway through our site. Follow the instructions for seamless integration. A video tutorial is provided should you need it. When you are prepared to process a sale through the cash register, the payment gateway chosen will appear and allow you to charge your customer's credit card.
Can I change the payment gateway?
Yes, simply go to the settings page and click on the currency page. Once you choose the payment gateway of your choice, you will be asked to enter all the information needed to activate that particular gateway. Once activated, the gateway can now be used within the cash register. All information from your previous gateway will be kept should you decide to use it at a later time.
How do I create a new service?
Simply go to settings and click “Manage Services”, then enter your service name and service rate. Once saved, this service will be accessible through the dashboard.
Am I limited on the number of services that I can create?
No, you can create as many services as needed.
Can I import a file from excel or quickbooks into the weteak software?
Yes, you can import a file from any program that supports csv file type. Simply follow our instructions, which are listed on the page and integration will be smooth. A video tutorial is available if you need it. Once imported, the file can be edited.
How do I create a new customer?
Go into the setting's page and click “Manage Customers”. Once there simply enter your customer’s information then save. This information will now be available through the dsashboard.
Am I limited on the number of customers that I can create?
No, you can create as many customers as needed.
How do I create a new product?
Simply click on settings, then go to “Manage Inventory”. Enter all key information for the specified product then submit. You'll receive notifications whenever you run low on products that you sell.
What if I want to manage inventory?
Products are managed through the inventory page. Weteak manages most of the inventory and only requires that you keep up with inventory notifications which will inform you on what needs to be updated.
Can I edit a product or service after it’s been created?
Yes, go to the respective page, "Manage Services" for all services and "Manage Inventory" for all products, and find the item you need.Click on the name to edit.